FAQ
FAQ
Are the SIL accommodations you provide safe and secure?
We only provide safe and accessible SIL accommodations to help you live conveniently. Contact us to explore our properties.
Do your staff provide 24/7 support in SIL housing?
Yes, our staff can assist you or your loved one 24/7. To receive more details, get in touch with us now.
Can I socialise with people with your support?
Of course, you can. Our support workers will help you communicate with others step by step. They will determine the challenges you face and help you communicate with people and retain relationships.
Can you help me participate in social programs?
Yes, our staff will assist you with participating in all types of social programs. They will also help you talk to people and develop relationships.
What can I do with community resources?
By accessing community resources, you can create professional networks or join them for your benefit. Besides, you can connect with employers and people who can help you reach your goals.
Can I reach my goals with your social and community participation support?
Since we provide tailored support with community participation, you will surely reach your goals. You can independently stay in touch with the people around you.
Can your staff help me attend group activities?
Yes, our staff will help you attend all types of group tasks organised by your community so you can achieve your well-being.
Can you adjust my support plan according to changes in my daily support needs?
Yes, we surely can! Your dynamic life has got our dynamic support, ensuring you get a daily living support plan that adjusts according to any changes in your needs.
Is it possible for the same support worker to assist me every time?
Absolutely! If you like the way your support worker delivered assistance with daily life the first time, we’ll make sure you get them every time. We ensure they support you regularly while informing you about any change in advance.
What if I want to perform my everyday tasks independently?
If you want to perform and complete your everyday tasks independently, we’ll foster a safe and supportive environment for you to live life that way. We always focus on helping you carry out tasks on your own terms, and that’s where our skill development sessions come into play.
What if I lose my independence after getting your daily living support?
You’ll never lose your independence – our guarantee! Our support is designed to empower your independence, ensuring you’re free and confident to move with your daily tasks.
I don’t need support every day. Can you stick to the times I prefer?
Yes, absolutely! Whatever time suits you best for daily living support, we’ll make sure to stick to it. Whether you need help on weekends, weekdays, or at irregular times, we work around your convenience to keep you comfortable.
Is it possible for me to involve my carer in planning my daily life support?
Yes, it’s possible! In fact, we encourage you to involve your carer in planning your daily life support, as we believe their inputs can be extremely helpful for your life to be more fulfilling.
Can you deliver personal care assistance to a space where I’m staying temporarily?
Yes, we definitely can! But your NDIS plan must allow you personal care support outside the home. Just go through your plan once or let us do the same to serve you better.
Does your personal care support program include overnight care?
If you’re specifically seeking overnight care through your personal care support program, we recommend that you get in touch with us and get a brief of how we work, whether we provide overnight support or not, and what the best alternatives are that we can arrange for you.
What if I’m a little uncomfortable with a certain personal care routine?
If a certain personal care routine is giving you discomfort – even a little – we bring the necessary adjustments to it to fill your life with comfort. Everything we do will depend on your feedback!
What makes Gentle Support different from other NDIS providers in Blacktown?
We are known for our personalised, compassionate care, and deep commitment to participant outcomes. We tailor every support plan based on individual goals and circumstances.
Are your staff qualified and experienced?
Yes, all our staff are highly trained, NDIS-compliant, and experienced in delivering a wide range of disability services.
How do I start with Gentle Support as my NDIS provider?
Contact us via phone or our website to book a free consultation. We’ll guide you through every step, from plan review to service agreement.
Can I change my support services if my needs change?
Absolutely. We offer flexible service plans that evolve with your needs and support your independence.
Do you provide support coordination?
Yes, our team includes expert support coordinators to help you manage your plan and connect with services effectively.
Is Gentle Support a culturally diverse provider?
Yes, we pride ourselves on supporting people from all cultural and linguistic backgrounds with respect and understanding.
What types of personal care services do you provide under the NDIS?
We offer assistance with hygiene, grooming, dressing, mobility, medication prompting, and more—tailored to your individual NDIS plan.
Can I choose the times and days I receive support?
Absolutely. Our services are flexible and scheduled based on your availability, preferences, and daily routines.
Will I get the same support worker each time?
We do our best to ensure continuity of care by assigning consistent support workers, and building familiarity and trust over time.
What if my needs change over time?
No problem. We regularly review care plans and make adjustments as needed to ensure your supports evolve with your needs.
Do your staff have relevant training and checks?
Yes, all our staff undergo thorough background checks and are trained in personal care, manual handling, infection control, and more.
How do I get started with Gentle Support?
Contact us via phone or our online form. We’ll schedule a free consultation and begin designing a care plan tailored to your goals.
Can I customise the support I receive?
Absolutely. All our services are tailored to your needs, preferences, and NDIS goals.
Do you provide support to workers of the same gender or cultural background?
Yes, we do our best to match support workers based on your preferences, including gender, language, and cultural background.
How soon can I start receiving services?
We aim to onboard participants quickly—typically within days of your first consultation.
What sets Gentle Support apart from other providers?
Our focus on personalised care, community connection, and cultural respect makes us a standout among NDIS service providers in Quakers Hill.
How can I get started with Gentle Support?
Just give us a call or fill out our online contact form. We’ll organise a free consultation and start building your personalised support plan.
What is a NDIS registered provider?
A registered NDIS provider is one which has successfully complied with the quality and safety precautions set by the NDIA. This way, they are more reliable and can cover a wide range of NDIS services.
Can I change providers if I’m not satisfied with your service?
We sincerely hope that day never arrives. If you’re facing any difficulty with any service or haven’t found the attitude of a support worker not up to the mark, kindly get in touch with our team. We’ll try to accommodate your needs as much as possible.
How to know if the services provided are suitable for me?
For instance, be it group & centre-based activities or community participation, we always match services based on your unique capacity and condition. Our experience and expertise ensure the services you get are up to the mark and speaks volumes about our experience in this field.
How to apply for Gentle Support?
It’s simple! You can either fill out the online form and make an enquiry, We’ll reach out shortly.
What is included in the service agreement?
In a service agreement, we mention all the details, like:
- Type and frequency of services provided
- Payment arrangements
- Your NDIS goals
- Termination clause (if required)